2023 Tier 3 Innovation Award Winner

KRH is here because they are believers of their people and their goal. This is why their motto is “Develop, Perform, Sustain” – An endless journey of human development.

KRH academy is an initiative developed in 2019 by KRH to act as the learning & development engine & hub to support all KRH project employees. The original concept was to improve the quality of their employees’ performance through a vigorous and thorough analysis of the job requirements and aligning it with the ever-changing market and competition. However, KRH Academy has expanded its services to include pre-job assessments, certain certifications, employees’ onboarding & orientation, health & safety awareness, and other supplementary courses that support employees to manage change in critical times, such as during the COVID-19 pandemic.

The focus of KRH Academy is vocational training & development since the majority of their project employees are in the blue-collar segment. At the beginning, this was considered a challenge as the region lacked similar initiatives and pioneers addressing the same segment. The challenges made them realize that for this initiative to succeed, they need to build things from scratch. They had to design and develop their courses, whether technical or soft, 100% internally.

Using the ADDIE model (Analyze, Design, Develop, Implement, and Evaluate), KRH has developed internal SMEs and on-the-job training modules, created a diverse online library, partnered with an online platform, and started tracking employees’ performance. As part of KRH’s commitment to combat Trafficking in Person and its concrete compliance plan, KRH Academy has created educational videos that explain trafficking in person and its different forms. They have also created their own Defensive Driving course, and also acquired the NSC (National Safety Council) accreditation to be able to have their Defensive Driving course included in their library.

KRH Academy takes pride now that they have:

• Assessed more than 4,000 on their English language proficiency
• Certified two staff members as internationally certified AHA instructors and conducted Heartsaver courses to recertify more than 260 employees on CPR and FA
• Designed an onboarding program for new hires that launched in 2022 that has been delivered to more than 380 new hires.
• Developed and designed 2 technical courses (Heavy Equipment Mechanic Program and Supply Chain Program). Each program is divided into 3 phases: English – Theoretical – On the Job (Practical) Training.
• Built a team of SME of more than 10 senior employees
• Provided an LMS system and app that has served more than 1,800 employees
• Conducted awareness sessions on “Hygiene practices” and tips on “Managing Stress” to more than 4,000 employees

“We take pride in every step of the way, because the goal we had made us develop our own skills, take the time to fully understand employees’ needs and see the real potential of this human capital.”

About KRH: Established in 1991 and operating from the heart of CENTCOM, KRH provides outsourced integrated HR solutions, life support services and engineering services. KRH is headquartered in Kuwait, with offices in KSA, UAE, Qatar, Bahrain, Jordan and Iraq. KRH’s Integrated Support Services plays a huge role that enables clients who need a bundle of services, including Human Resources & Administration, Government Relations, Facilities, Transportation, Field Operations and Academy.